Shipping policy
SHIPPING POLICY
At Lunar Fête, we aim to provide a clear and reliable shipping experience for every order.
- ORDER PROCESSING TIME Orders are typically processed within 1-3 business days after payment is confirmed. Orders are processed Monday through Friday, excluding weekends and public holidays. During peak seasons, promotions, or holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.Orders cannot be cancelled or modified once processing or shipment has commenced.
- SHIPPING TIME & SHIPPING METHODS (United States Domestic) For orders shipped within the United States, we offer two shipping options:
- Express Shipping: 7–15 business days, flat rate $10.00
- Standard Shipping: 15–30 business days, Free Shipping
Estimated delivery time for international destinations:
Canada: 8-18 business days United Kingdom: 7-15 business days
Australia: 8-18 business days
European countries: 8-18 business days
Other regions: 10-25 business days
Delivery times are estimates and may vary due to carrier delays, customs inspections, local holidays, weather conditions, or other circumstances outside our control.
- SHIPPING FEES For US domestic orders:
- Standard shipping: Free
- Express shipping: $10.00 flat fee
Shipping fees for international orders, if applicable, will be displayed at checkout before you complete your order. If free shipping is offered for international orders, the eligibility requirements will be clearly shown on our website or at checkout.
- ORDER TRACKING Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow 2-5 business days for tracking information to update after the package has been shipped.
- INCORRECT SHIPPING INFORMATION Please make sure your shipping address is complete and accurate before placing your order. Lunar Fête is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer. If you notice an address error after placing your order, please contact us as soon as possible. Email: a01099401470@gmail.com
- CUSTOMS, DUTIES, AND TAXES International orders may be subject to customs duties, import taxes, or local fees depending on the destination country. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.
- LOST OR DELAYED PACKAGES If your package has not arrived within the estimated delivery period, please contact us with your order number. Email: a01099401470@gmail.com We will help check the shipping status and work with the carrier where possible.We will assist in checking the shipment status, but we do not assume liability for lost packages after the package has been transferred to the carrier. Title and risk of loss for products passes to you once the goods are handed over to the shipping carrier, subject to our Terms of Service.
- CONTACT INFORMATION If you have any questions about shipping, please contact us: Store Name: Lunar Fête Company Name: Lunar Fête Email: a01099401470@gmail.com Business Address: 334 PARKWOOD DR CRANBERRY TWP, PA 16066 United States